Sprint wireless customers can now call 911 for emergencies after being advised to use landline phones.
“Jefferson County Emergency Communications Center is receiving 911 calls from the Sprint network and customers are able to communicate with a dispatcher,” according to Jeff Polczynski of the Jefferson County Emergency Communications Center. “Sprint advised that the network has a reduced capability operating at 55 percent capacity. Jefferson County Emergency Communications no longer has the ‘one-way audio problem,’ however the location of the caller is not always sent to the 911 dispatcher. Sprint is working with Verizon and Frontier to determine the problem and resolve the issue as quickly as possible.”
According to Sprint, customers affected are in Jefferson and Berkeley counties, and Washington County in Maryland.
Citizens that use Verizon Wireless, AT&T, T-Mobile, US Cellular, or any other wireless carrier can access 911 without problem,” Polczynski said.